TERMS AND CONDITIONS

COVID19 READY

We are following all guidelines provided to us by Fitness Australia to protect our staff and clients against the spread of COVID19

Some products, services and charges have changed. Please check with staff with any queries. 

 

 

BOOKING POLICY

R.O.A requires a minimum of 4 people for a class* to proceed. Should a class* be cancelled you will be notified via the booking  app, ‘R.O.A Warriors Group’ messenger page, text, phone or email. 


Class* bookings are on a ‘first in first serve’ basis. To avoid disappointment, classes* can be booked up to 4 weeks in advance. Bookings can be made up to one hour before a class* starts (subject to availability, check Vagaro booking app).

 

Regardless of membership tier/type, class* bookings must be made

CANCELLATIONS

Cancellations/Rescheduling classes* need to be made 24 hours prior to your class beginning. Cancellations can be made preferably via the booking app, or directly to admin. 

R.O.A understands sometimes unforeseeable circumstances can arise, but to be fair and consistent with all clients, no exceptions  will be made unless they are under compassionate grounds, of which will be given only upon administration discretion. 

If you are a late cancellation, ‘no show’ or absent from your class* the session will still be charged, no refunds or ‘make up’ sessions  will be applied.

 

PAYMENT POLICY

Running On Air is a small family owned business that values honesty and integrity within its members and trainers. With this said,  ROA does not have a 3rd party to handle its payments, so therefore asks its members to set up a reoccurring fortnightly payment  into the ROA nominated bank account.  

CHILD SUPERVISION POLICY

R.O.A is a child friendly environment, and children are welcome to come to classes* when supervised by a parent or guardian.  Parents/guardians are responsible for children whilst attending R.O.A. 


The parent or guardian must ensure that children are playing responsibly and safely around the gym equipment, training area  and any other areas in and around the training facility. This includes no running, jumping, shouting, or entering the exercise area  during the sessions.  


R.O.A will not be responsible for any child(ren) injuring themselves or others before, during or after a R.O.A session. Parents must  take responsibility of their child(ren) and their actions at all times, failure to do so may result in injury, damage to person(s) or  equipment. 


Due to insurance legalities, children under the age of 17 whom are participating in class*, must have parental consent and be  accompanied by a parent and/or guardian. Children participating in the sessions must have a pre screen form completed and a  session fee will be charged. 


Running On Air Personal Training, its directors, servants, agents, personal trainers, staff and sub-contractors will not be responsible  for any liability, loss or injury that may arise, or suffering of or to a child(ren) or person(s), however caused. 


*Class(es), session(s), Group(s), Personal Training can be conducted in a variety of forms. These include and are not excluded to  online, face to face, in a facility, outdoor, indoor, 3rd party however conducted Australia wide. 

PERSONAL AGREEMENT
You agree that R.O.A is in no way responsible for the safekeeping of personal belongings while attending class. R.O.A does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a R.O.A staff member.


By booking into a class you automatically agree to the Terms & Conditions.

PRIVACY POLICY

Any information we collect from you may be used to personalise your experience with us, process transactions or send periodic emails.

 

Your information, whether private or public, will not be exchanged, used, given or transferred to any other service without your consent.

 

The email address you provide will only be used to communicate with you personally or to send you information.

 

You have a right to request access to your personal information held by us. You are also able to update your details or request us to remove your details should you wish to “opt out” in the future. Should you wish to access, update or remove your details, please email us.

 

By using our website you consent to the above privacy policy.

 

From time to time we may need to change this Privacy Policy to reflect our changing business practices and/or changes in the law. We may therefore change this Privacy Policy at any time by posting the amended Privacy Policy on our websites or other social media platforms. All personal information collected and held by us will be governed by our most recent Privacy Policy as posted on our websites or other social media platforms.

 

This website does not give out medical advise and our service in not here to diagnose, treat, prevent or cure an illness or disease.

 

Where we collect sensitive information from you (such as health information or details of memberships of professional associations) we will only do so with your consent.